Straight answers
Frequently asked questions
Do you ship to the USA?
Yes — we ship to Canada, the USA and internationally by courier. Orders are sent to you from our Ontario shop. Allow about 15 days in total; we confirm availability, the delivery time and the delivery charge for your address before you pay.
Who pays for delivery, duty and customs?
You pay the delivery charge from our Ontario shop to your address — it is shown on your quote before you pay. For deliveries within Canada there is no duty or customs fee: any import duty and taxes have already been paid by us. For deliveries to the USA or other countries, we confirm any customs charges on your quote.
What does "Tested" mean?
Tested means that exact unit ran on our bench and passed a full function test on real equipment — not just a power-on check. Test notes ship with the unit, and it carries a 30-day warranty.
What if the part doesn't work when it arrives?
Contact us. Every tested or repaired part we sell, and every exchange unit, carries a 30-day warranty from delivery; our repair service (work on your own unit) carries 90 days. Even Untested units have 30-day protection: if a unit is dead on arrival, return it for a refund.
How does core exchange work?
WhatsApp, text, or email us the part number — a photo of the unit label is even better. We confirm availability and delivery time first — allow about 15 days for the exchange unit to arrive. You send your failed core to our shop in Ontario, Canada within 14 days of receiving the exchange unit and pay only the exchange fee, a fraction of the new price. The core doesn't need to work; it needs to be complete and unopened.
How long does a repair take?
Typical turnaround is 5–10 business days plus shipping. Diagnosis is free and you get a firm quote before any work starts. If we can't fix it, you pay no repair fee.
Do you buy used or failed parts?
Yes. We buy failed ECMs, GSC panels, governors, regulators, and surplus control electronics. Send part numbers and photos and you'll have an offer within 1 business day.
How do I pay?
You receive a firm quote first. Payment is by bank transfer or a secure card payment link — whatever is easier for you. Nothing ships until you approve the quote.
Do you modify or tune emissions systems?
No. We do not perform emissions system modifications, deletes, or tuning of any kind.
Can you find a part that isn't on the website?
Usually, yes — we stock more than we list, and we have sourcing channels built over 18 years. Send the part number and we respond within 1 business day.
Didn't find your answer? Send us your question or call +1 647-394-3570.